The Site is generally available 24 hours a day. We may suspend, withdraw, or restrict availability of all or any part of the Site for business or operational reasons (including maintenance and third-party outages such as payment gateways).

Before submitting an order, please carefully review your order details, including the products, quantities, sizes, prices, shipping method, and your billing and delivery information. After an order is submitted, changes may not be possible.

You are responsible for providing accurate information. If you enter an incorrect address and your package is delayed, misdelivered, or returned to us, we are not responsible for reshipping the package free of charge and you may not be entitled to a refund for shipping fees. If the package is returned to us, we will process a refund (if eligible) in accordance with our Return Policy, less any applicable shipping and handling charges and any costs we incur to recover or return the package.

Shortly after you place an order, you may receive an automated acknowledgment email. This is not a binding acceptance of your order. A binding agreement is formed only when we send you an email confirming that your order has shipped (a “Shipping Confirmation”).

We reserve the right to refuse or cancel any order, including if we cannot obtain authorization for payment, if shipping restrictions apply, if an item is out of stock, if there is an error in pricing or product information, or if we suspect fraud, resale in a commercial context, or other misuse of the Site.

We accept the payment methods displayed during checkout. When you place an order, your payment method may be authorized for the order total (or a portion thereof), but you will generally be charged only when your order ships. We do not intentionally charge an amount higher than what you authorized at checkout, except where permitted for adjustments such as taxes, shipping, discounts, partial shipments, or refunds.

We take reasonable steps to help secure payment transactions. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

Prices are shown in U.S. dollars unless otherwise stated. The price displayed at the time we accept your order (by Shipping Confirmation) will be honored, except in the case of obvious errors (including typographical or system errors). If we discover an error after your order is placed, we may contact you for instructions or cancel the order and issue a refund.

Sales tax (and similar assessments) may be applied based on your shipping address and other applicable factors, and will be shown at checkout where required. You are responsible for any applicable taxes, fees, or charges imposed by governmental authorities in connection with your purchase.

We currently ship only within the United States. Shipping options, delivery estimates, and charges are provided during checkout. Delivery times are estimates and are not guaranteed. Delays may occur due to factors outside our control, including carrier delays, weather, customs processing, or high-volume periods.

Once your order ships, we will provide you a tracking number where available. Risk of loss transfers to you upon delivery by the carrier to the address provided, to the extent permitted by applicable law. If carrier tracking indicates the package was not delivered or was lost in transit, please contact our customer support promptly so we can assess available options. If you select delivery to a pickup point, you are responsible for timely pickup and any return-to-sender consequences.

If tracking indicates “delivered” but you have not received your package, you must notify us within fourteen (14) days of the delivery date shown in tracking. We may require you to confirm the shipping address and delivery details, complete and sign a non-receipt affidavit, and cooperate with a carrier trace or investigation (and, for higher-value orders or suspected theft, provide a police report). After reviewing the information available, we will determine, in our reasonable discretion, whether a replacement, refund, or other resolution is appropriate.

After an order is placed, it may not be possible to cancel it because orders may be processed immediately for fulfillment. If you no longer wish to receive an order, you may be able to return eligible items in accordance with our Return Policy after delivery. Refusing delivery or failing to pick up a parcel does not necessarily constitute a valid cancellation and may result in shipping or handling charges being deducted from any refund.

Returns and refunds are governed by our Return Policy (as posted on the Site). The Return Policy is incorporated into these Terms by reference.

In general, where permitted by the Return Policy, items must be returned unused, unwashed, and in their original condition with all tags and packaging. We may reduce a refund to reflect any diminished value resulting from handling beyond what is reasonably necessary to inspect the item.

Unless otherwise required by law, we refund to the original payment method used for the purchase. Processing times may vary depending on our inspection and your financial institution.

If exchanges are offered, they will be described in our Return Policy or at checkout. If you wish to exchange an item and the Site does not offer an exchange workflow, you may place a new order and return the original item in accordance with the Return Policy.

If you receive a defective, damaged, or incorrect item, or if your order is missing items, please contact customer support promptly and include your order number and any supporting photos. We may require additional information to investigate and to determine the appropriate remedy.

To the extent permitted by law, our remedies for defective or damaged products are limited to repair, replacement, refund, or price adjustment, at our option, and may be subject to reasonable verification and return of the item.

We grant you a personal, limited, non-exclusive, nontransferable license to access and make personal use of the Site and the Materials and other information contained on the Site. This license does not include, and we expressly prohibit, any resale or commercial use of the Site; any collection or commercial use of any photographs or other Materials published on the Site; any non-personal use of our product names, listings, descriptions, or prices; any derivative use of the Site; any downloading, copying, or other use of the Site or the Materials for the benefit of any third party; or any use of data mining, robots, data gathering and extraction tools whether automatic or manual, or other means not purposely made available by us, including to develop or improve any software program, algorithm, or machine learning or artificial intelligence model. We reserve the right to take measures to prevent any such activity. You may use the Site only as permitted by law and these Terms. All rights not expressly granted to you in these Terms are reserved and retained by us and/or our suppliers and licensors. The licenses granted by us to you automatically terminate if you do not comply with these Terms.

You are responsible for your use of the Site, and for any use of the Site made using your account. Our goal is to create a positive, useful, and safe user experience. To promote this goal, we prohibit certain kinds of conduct that may be harmful to other users or to us. When you use the Site, you may not:

• violate any law or regulation;
• violate, infringe, or misappropriate other people's intellectual
  property, privacy, publicity, or other legal rights;
• post or share anything that is illegal, abusive, harassing, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable;
• engage in spidering or harvesting, or participate in the use of software, including spyware, designed to collect data from the Site or mobile applications;
• transmit any viruses or other computer instructions or technological means whose purpose is to disrupt, damage, or interfere with the use of computers or related systems;
• use any means to scrape or crawl any pages contained in the Site;
• attempt to circumvent any technological measure implemented by us or any of our providers or any other third party (including another user) to protect the Site;
• attempt to decipher, decompile, disassemble, or reverse engineer any of the software or other underlying code used to provide the Site; or
• advocate, encourage, or assist any third party in doing any of the foregoing.
  

We strive to display product descriptions, images, and other content accurately. However, the Site may contain technical inaccuracies, typographical errors, or omissions. Colors and appearance may vary based on your display settings. We do not guarantee that product descriptions or other content are complete, accurate, or current.

THIS SITE AND ALL CONTENT AVAILABLE ON THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE OR THOSE ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU ACKNOWLEDGE AND AGREE, BY YOUR USE OF THIS SITE THAT YOUR USE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE, AND THAT KONGES SLOEJD AND ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS, AND LICENSORS ("AFFILIATES") SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE OR OUR MOBILE APPLICATIONS.

IN PARTICULAR AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KONGES SLOEJD AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF CONTENT AVAILABLE ON OR THROUGH THE SITE, OR THE CONTENT OF THE SITE OR ONLINE SERVICES LINKED TO OR INTEGRATED WITH THE SITE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KONGES SLOEJD AND ITS AFFILIATES WILL HAVE NO LIABILITY FOR ANY: (a) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (b) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE; (c) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR OF ANY PERSONAL INFORMATION OR USER DATA; (d) ANY INTERRUPTION OF TRANSMISSION TO OR FROM THE SITE; (e) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED ON OR THROUGH THE SITE BY ANY THIRD PARTY; OR (f) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED OR SHARED THROUGH THE SITE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL KONGES SLOEJD OR ITS AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING FOR THE INDIRECT LOSS OF PROFIT, REVENUE, OR DATA) ARISING OUT OF OR RELATING TO THE SITE OR MOBILE APPLICATIONS, HOWEVER CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY BROUGHT (INCLUDING UNDER ANY CONTRACT, NEGLIGENCE, OR OTHER TORT THEORY OF LIABILITY) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow certain warranty disclaimers or limitations of liability. In those jurisdictions, our disclaimers and limitations apply to the fullest extent permitted by law.

Our collection, use, and disclosure of personal information is described in our Privacy Policy. Our use of cookies and similar technologies is described in our Cookie Policy. By using the Site, you acknowledge that you have reviewed those policies.

All product designs, product names, trademarks, and Site content are protected by intellectual property laws. You may not use our trademarks, logos, product designs, or Site content without our prior written consent, except as permitted by law.

We try to address any disputes without the need to initiate a formal legal case. You agree that prior to submitting any dispute or claim to arbitration for resolution, you and we agree to make a good faith effort to resolve it informally, including having at least one telephone or videoconference conversation between you, personally, and us. To initiate this good faith effort to informally resolve a dispute you agree to notify us in writing at Konges Sloejd Inc. c/o Corporation Service Company, 251 Little Falls Drive, Wilmington, DE 19808, of the nature of the dispute, the basis for your claims and the resolution that you are seeking, including any monetary amount, with as much detail as you can provide so that we can gain a sufficient understanding of the dispute. Within the sixty (60) days following our receipt of this notice, you agree to engage in good faith efforts to resolve the dispute, including personally participating in a telephone call or videoconference with us. You may have a lawyer attend the call with you if you wish. If the dispute is not resolved within that sixty (60) days (which period can be extended by agreement of the parties), you or we may commence an arbitration to resolve the dispute consistent with the process set forth below. Compliance with and completing this informal dispute resolution process is a condition precedent to commencing an arbitration. You and we agree to toll any applicable statute of limitations and filing fee deadlines while the parties engage in this informal dispute resolution process from the date we receive your notice. A court of competent jurisdiction shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of a demand for arbitration.

You and Konges Sloejd agree that, except as set forth below, we will resolve any controversies, claims, counterclaims, or other disputes between you and Konges Sloejd or you and a third-party agent of Konges Sloejd (a "Claim") through final and binding arbitration instead of through court proceedings, in accordance with the Consumer Arbitration Rules of the American Arbitration Association ("AAA Rules"). This arbitration agreement applies to any existing or future Claims that you have not individually filed in a court of law or in arbitration prior to the date you agreed to these Terms. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. You and we hereby waive any right to a jury trial of any Claim. The arbitration will be heard and determined by a single arbitrator. The arbitrator's decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration proceedings will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration, by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies, or as specifically permitted by state law. The Federal Arbitration Act and federal arbitration law apply to this agreement. A court of competent jurisdiction will exclusively determine whether the parties have entered into a valid and enforceable agreement to arbitrate their Claims and the arbitrability of any Claim or counterclaim, including, without limitation, whether any conditions precedent to the commencement of an arbitration have been completely satisfied.

To begin an arbitration proceeding, you must send us an individual letter signed by you requesting arbitration and describing your claim at Konges Sloejd Inc. c/o Corporation Service Company, 251 Little Falls Drive, Wilmington, DE 19808. This letter must be sent at least five (5) days before you initiate an arbitration proceeding against us.

Any party may make a written offer to settle a Claim at any time before the arbitration hearing. If an offer is not accepted and the arbitrator’s award is less favorable than the offer, the arbitrator may consider the offer when allocating arbitration fees and costs, to the extent permitted by the AAA Rules and applicable law.

If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Konges Sloejd will pay as much of the administrative costs and arbitrator's fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.

This arbitration agreement does not preclude you or Konges Sloejd from seeking action by federal, state, or local government agencies. You and Konges Sloejd also have the right to bring qualifying claims in small claims court or transfer qualifying claims to small claims court. Either party may elect that a Claim be filed exclusively in a small claims court of competent jurisdiction by providing notice to the other party. In the event a Claim has already been filed in arbitration, the party who has filed that Claim will, within ten (10) days of receiving such a notice, withdraw their Claim from arbitration. The parties will then proceed with the Claim exclusively in small claims court. A party may apply to any court of competent jurisdiction to enforce the terms of this paragraph. In addition, you and Konges Sloejd retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions. Any such request shall not be deemed incompatible with these Terms and Conditions, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms and Conditions.

Neither you nor Konges Sloejd may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. You may not bring Claims in arbitration on a class or representative basis. The arbitrator can decide only your and/or Konges Sloejd's individual Claims.

If for any reason a claim proceeds in court rather than in arbitration, you and Konges Sloejd each waive any right to a jury trial. No waiver of any provision of this Section of the Terms and Conditions will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms and Conditions. The arbitrator may award in the arbitration the same damages or other relief available under applicable law, including injunctive and declaratory relief, as if the action were brought in court on an individual basis. The arbitrator may award any relief that would be available in court on an individual basis, to the extent permitted by applicable law. To the extent a court determines that a particular claim for relief must be brought in court as a matter of law, the parties agree that such claim will be brought in court only after all other Claims are resolved in arbitration, and any court proceeding will be stayed pending completion of the arbitration to the maximum extent permitted. In doing so, the federal or state court is bound under principles of claim or issue preclusion by the decision of the arbitrator. This Arbitration Agreement & Waiver of Certain Rights Section of the Terms and Conditions will survive the termination of your relationship with Konges Sloejd.

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR KONGES SLOEJD, INC. WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

These Terms and any Disputes are governed by the laws of the State of New York, without regard to conflict-of-laws rules, and the Federal Arbitration Act govern the interpretation and enforcement of the arbitration provision.

To the extent any Dispute is not subject to arbitration (or is permitted to proceed in court under an exception above), you and Konges Sloed agree that it will be brought exclusively in the state or federal courts located in New York County, and you and Konges Sloed consent to personal jurisdiction and venue in those courts.

We are not responsible for delays or failures to perform resulting from causes beyond our reasonable control, including natural disasters, extreme weather, war, terrorism, cyber attacks, pandemics, labor disputes, governmental actions, import or export restrictions, or disruptions in transportation or supply chains. Our obligations will be suspended for the duration of the event.

We may update these Terms from time to time by posting a revised version on the Site. The “Last Updated” date above indicates when these Terms were last revised. Your continued use of the Site after the updated Terms are posted constitutes your acceptance of the changes.

If any provision of these Terms is held unlawful, void, or unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and Konges Sloejd regarding the Site and purchases made through the Site, and supersede any prior or contemporaneous communications.

We may assign our rights and obligations under these Terms without restriction. You may not assign your rights or obligations under these Terms without our prior written consent.

If you have questions about these Terms, please contact customer support using the contact information provided on the Site.