This Privacy Policy applies to information we collect through the Site and in connection with our eCommerce operations (including shopping, checkout, order fulfillment, returns, and customer support). It does not apply to information collected by third parties (including websites, apps, or services) that may be linked from the Site or that collect information through their own cookies, pixels, tags, or other technologies. We encourage you to review the privacy policies of any third-party websites you visit.

We collect information that you choose to provide to us when you interact with the Site, place an order, create an account, subscribe to marketing communications, contact customer support, or otherwise communicate with us. Depending on how you use the Site, this information may include your name, email address, phone number, billing address, shipping address, order information, and any messages you send to us. If you request a return, exchange, refund, or warranty assistance, we may also collect information necessary to process your request and to prevent fraud.

When you provide personal information to complete a transaction, verify payment information, place an order, arrange for delivery, or request a return or refund, you consent to our use of that information to fulfill the transaction and for the purposes described in this Privacy Policy. We may also use the information you provide to us to communicate with you about your orders and to respond to your requests. Where permitted by law and subject to your choices, we may communicate with you about products, promotions, and updates that may be of interest to you.

The Site is hosted and operated using technology and infrastructure provided by third-party vendors that help us run the Site and our eCommerce operations, such as product catalog and content delivery, shopping cart and checkout functionality, order management, customer support tools, and security monitoring. These vendors may process personal information on our behalf and under our instructions to provide their services and to maintain the Site’s security and performance.

When you make a purchase, payment information is processed by third-party payment processors. Payment card information is typically encrypted and handled in accordance with applicable Payment Card Industry Data Security Standard (PCI-DSS) requirements. We do not receive or store your full payment card number in ordinary course; however, we may receive limited information (such as a payment token, the last four digits of a card, and payment status) to process your order, issue refunds, and prevent fraud.

When you visit or interact with the Site, we and our service providers may automatically collect certain information, such as your IP address, device identifiers, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates and times of your visits. We use this information to operate the Site, maintain security, personalize your experience, analyze performance, and improve our products and services.

Cookies are small text files that are placed on your device when you visit certain websites. We use cookies and similar technologies (such as pixels, tags, SDKs, and local storage) to operate the Site, remember your preferences, maintain your shopping cart, provide security and fraud prevention, measure marketing effectiveness, and understand how visitors use the Site. You can control cookies through your browser settings and other tools, but disabling cookies may affect Site functionality and your ability to use certain features.

We may use analytics and advertising technologies provided by third parties (for example, website analytics tools and advertising platforms) to help us understand Site usage, measure campaign performance, and deliver advertising that may be relevant to your interests. These providers may collect information over time and across different websites and services. Where required, we provide choices regarding certain analytics and targeted advertising, including through cookie settings, opt-out mechanisms, and privacy rights requests described below.

We may use the information we collect for purposes that include:

• Processing and fulfilling orders, including payment confirmation, shipping, delivery, returns, exchanges, refunds, and customer service.
• Creating, maintaining, and securing your account, and enabling Site features such as saved addresses and order history.
• Communicating with you about purchases, shipping updates, recalls, safety notices, and other transactional or service-related messages.
• Sending marketing communications (such as newsletters and promotions) where permitted by law and subject to your opt-out choices.
• Personalizing content and recommendations, and remembering preferences.
• Detecting, preventing, and investigating fraud, security incidents, and prohibited or illegal activities.
• Operating, evaluating, and improving our business, including analytics, product development, inventory planning, and website optimization.
• Complying with legal obligations, enforcing our Terms and Conditions, and protecting our rights and the rights of others.
• If you provide your mobile phone number and opt in, we may send you text messages (including promotional messages such as promotions, specials, marketing offers, and cart reminders, and, where applicable, transactional messages such as order updates). Message frequency may vary. Message and data rates may apply.

We may disclose information as follows:

• Service providers. We share information with vendors and service providers that perform services on our behalf, such as website hosting, order fulfillment, payment processing, shipping and delivery, returns management, customer support, analytics, advertising, fraud prevention, and IT and security services.
• Shipping and logistics. We share information with carriers and logistics partners to deliver orders and handle returns.
• Advertising and analytics partners. We may share identifiers and usage information with advertising and analytics partners to measure performance, personalize content, and deliver targeted advertising, subject to your choices and applicable law.
• Legal and compliance. We may disclose information if we believe disclosure is required by law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of Konges Sloejd, our customers, or others.
• Business transfers. We may disclose information in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale or transfer of assets, subject to applicable law.

Email marketing. You can opt out of marketing emails by using the unsubscribe link in the emails you receive. Even if you opt out of marketing communications, we may still send you transactional or service-related messages (such as order confirmations, shipping updates, and responses to support requests).

SMS marketing. If you opt in to receive marketing text messages, you can opt out at any time by replying STOP to a message (or by following the instructions provided in the message). After you opt out, we may send a confirmation text and will stop sending marketing texts to that number. If you need help, reply HELP or contact us using the information in the “Contact Us” section below. Message and data rates may apply. Consent to receive marketing texts is not a condition of purchase.
If you enroll in our text messaging program, additional terms may apply (the “Mobile Terms”). We may update or discontinue our text messaging program at any time.

Cookies and targeted advertising. You can control cookies through your browser settings and, where available, the cookie settings tools on the Site. Some jurisdictions provide the right to opt out of certain targeted advertising or the “sale” or “sharing” of personal information (as those terms are defined by applicable law). You may also exercise those rights as described below. If your browser or device enables a Global Privacy Control (GPC) signal, and where required by law, we will treat a recognized GPC signal as a request to opt out of certain targeted advertising and related disclosures.

Depending on where you live, you may have rights regarding your personal information. These rights may include the right to request access to personal information we have collected about you, the right to request deletion of certain personal information, the right to correct inaccurate personal information, and the right to opt out of certain personal data processing such as targeted advertising. We will honor applicable rights in accordance with law, subject to permitted exceptions (for example, retaining information necessary to complete transactions, provide requested services, detect security incidents and fraud, comply with legal obligations, and enforce our agreements).

California. If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, “CCPA”). Subject to applicable exceptions, California residents may have the right to (i) know the categories and specific pieces of personal information we have collected, used, disclosed, and shared; (ii) delete personal information; (iii) correct inaccurate personal information; (iv) opt out of the “sale” or “sharing” of personal information (which may include certain disclosures for targeted advertising); and (v) limit the use and disclosure of “sensitive personal information” in certain circumstances. We will not discriminate against you for exercising your CCPA rights.

Other states. Residents of certain states (such as Colorado, Connecticut, Utah, and Virginia) may have similar rights to access, delete, and correct personal information and to opt out of targeted advertising and certain profiling. Nevada residents may have the right to opt out of the sale of certain covered information under Nevada law, though we do not sell covered information for monetary consideration in the traditional sense. We will process applicable requests consistent with the requirements of the relevant state law.

To submit a privacy request, please contact us using the information in the “Contact Us” section below. For your protection, we may need to verify your identity before responding to a request. Verification may require matching information you provide with information we maintain, and may require additional information depending on the nature of the request. You may also designate an authorized agent to submit a request on your behalf where permitted by law, but we may require proof of the agent’s authority and verification of your identity.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to complete transactions, provide customer support, maintain records for business and tax purposes, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and the context in which it was collected.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

The Site may contain links to third-party websites or services. These third parties may operate independently and have their own privacy policies. We are not responsible for the privacy practices of third-party websites, and your use of those websites is at your own risk.

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us personal information, please contact us so that we can take appropriate steps.

If you access the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where we or our service providers operate. Data protection laws may differ from those in your jurisdiction.

We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on the Site and update the Effective Date above. Your continued use of the Site after we post changes means you accept the updated Privacy Policy.

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us at webshopus@kongessloejd.com.