Frequently Asked Questions
What are your delivery times?
We strive to dispatch the same day, if the order has been submitted before 3pm.
Delivery estimate is usually 2 - 4 business days, dependent on your location.
How much will shipping cost?
The exact shipping price for your order will appear during check-out flow.
Shipping price is dependent on your location. You can check the exact price under the shipping tab, or during the check-out flow.
Where do you ship to?
Konges Sløjd ships within EU and to the USA. Currently, we are not able to ship to other overseas countries, but we are working hard to be able to do this!
Until then, we refer you to our many retailers across the globe. Refer to the find retailer page, to find your nearest retailer.
Can I make changes to my order?
Konges Sløjd cannot make changes to your order. If you wish to make changes you can cancel your order and make a new order with your desired changes.
Contact our customer service team to cancel your order.
How can I cancel my order?
If you would like to cancel your order, please send an e-mail to email@example.com or contact us by phone +45 70 60 51 0 during opening hours, as soon as possible.
Please note, it is only possible to cancel your order, if our warehouse has not started processing it yet.
How can I track my order?
You will receive a tracking link for your order upon shipping from our warehouse. The tracking link will be provided by the chosen courier.
My order was not delivered and has now been sent back to Konges Sløjd
This could be due to one of the following reasons:
1. No one was at the delivery address during the attempt of a delivery
2. The package was not collected from a parcel shop within the given time frame
3. The delivery address was incorrect or incomplete.
Please note that the order cannot be re-sent. You will receive a refund within 14 business days after the parcel has arrived at our warehouse.
I have received the wrong item
Mistakes sometimes happen. We are very sorry when it does… Please contact our customer service team so the mistake can be corrected and they can help you.
Does Konges Sløjd offer tax returns?
Konges Sløjd does not offer tax returns on orders placed outside EU. The price paid by you does not include VAT.
We are not able to provide any assistance in terms of tax related questions.
Returns & refunds
How can I return an order or item?
You can return items that have not been used 30 days after you receive your order. You return items by sending them directly to Konges Sløjd’s warehouse. Konges Sløjd offers an online return label that you can print out and stick on your return parcel.
Note that return must be paid by you and that Konges Sløjd does not cover the return costs.
Att: Konges Sløjd
Hi Park 441c
We highly recommend that you add a tracking number to the return parcel. If the parcel is lost, Konges Sløjd is not responsible for the replacement nor refunding you for the lost parcel.
What is your refund policy?
Products must be returned in a good and undamaged condition and should be returned in its original packaging. If returned products show signs of damage or use, other than what is required to establish the nature, characteristics and functioning of the product, you will be liable for any loss of value of such product. You may thus lose the right in full or in part to have the purchase price refunded.
As soon as we have received and accepted the returned items, the refund will be issued.
Please be aware that the refund will be credited to the credit card originally used for purchase of the items, minus taxes or import duties, if any. The refund will be processed within 10 business days, after the parcel has arrived in our warehouse.
Please note that the time frame for the refund to appear in your account is dependent solely on your bank / credit card provider.
How do I make a claim?
Konges Sløjd can only accept claims on products purchased in our webshop and with valid order numbers, within a two-year timeframe.
Claims can be submitted via our claim platform claimlane.
sizes & product care
Which size should I choose?
Our size guides are general suggestions/guidelines. Konges Sløjd cannot guarantee that your chosen size will fit the given size / age / height.
Please refer to the sizeguide on individual product pages, or contact our customer service team.
How should I wash the Konges Sløjd clothes?
You should always wash your Konges Sløjd products according to the wash label attached in/on the product.
Products that are not washed according to Konges Sløjd guidelines are not eligible for claims.
Can I buy spare parts for my Konges Sløjd products?
Generally, we cannot yet provide spare parts for all our products. Please contact our customer service to request a certain spare part and they will do what they can to find a spare part for you.
How do I care for my product?
You should always care for your Konges Sløjd products according to the label attached in/on the product.
Products that are not treated/cared for according to Konges Sløjd guidelines are not eligible for claims.