Claims & Returns
As soon as we have received and accepted the returned items, the refund will be issued. Please be aware that the refund will be credited to the credit card originally used for purchase of the items, minus taxes or import duties, if any.
The return shipping cost must be paid by you, and is not covered by Konges Sløjd. The return is at your own risk, and therefore we recommend that you keep a postage receipt with tracking number, to prove that the package was sent, if it gets lost in mail.
Att: Konges Sløjd
Textile Logistics Denmark Aps
Hi Park 441c
Please be aware that Konges Sløjd does not exchange items. If you wish to change your purchase to a different size, color or style, you need to follow the return informations, and then place a new order on our webshop.
Products must be returned in a good and undamaged condition and should be returned in its original packaging. If returned products show signs of damage or use, other than what is required to establish the nature, characteristics and functioning of the product, you will be liable for any loss of value of such product. You may thus lose the right in full or in part to have the purchase price refunded. We will estimate the value on the basis of a specific assessment of the returned product. As soon as we have received and accepted the returned items, the refund will be issued.
Claims & defects
If your purchase is damaged or defective, please make a claim via our claim-system: https://app.claimlane.com/c/kongessloejdcom - Provide your order number, a description of the damage and attach pictures showing the product and the defect so the claim case can be assessed. This link is only valid if you purchased the product on www.kongessloejd.com. If you purchased your Konges Sløjd product somewhere else, you need to contact them with the claim.
We strive to reply to your claim within 1 - 2 business days.