These terms and conditions (“Terms”) apply to all sales and deliveries of products purchased by consumers in the Konges Sløjd Online Shop from Konges Sløjd ApS, company registration no. 36718714, Kuglegårdsvej 13-17, Building 13, 1434 Copenhagen, Denmark (hereinafter referred to as “Konges Sløjd” or “we”). www.kongessloejd.com (“Website”) is owned and operated by Konges Sløjd.

 

1. Placing orders

 

Konges Sløjd webshop is open 24 hours a day, and you are welcome to place an order any time. We reserve the right for the site to be temporarily down or under maintenance, including external payment gateways etc.

 

Before submitting your order, please carefully revise your order-, payment-, delivery- and billing address information. It is not possible for us to change your order after the order has been confirmed, neither in product, size, address information or anything else.

 

You are responsible for entering the correct information yourself. In case of incorrect entry of address information resulting in incorrect or no delivery of your package, Konges Sløjd is not responsible for sending a new package to you and there is no right to a refund. If we receive the package back at our warehouse, we will issue a credit note for the package as soon as possible. Konges Sløjd is not obligated to resend the package to you. If you discover that you have entered incorrect information, please contact our customer service team by sending an email or contacting us by phone as soon as possible so that we can cancel the order and you can order again with correct information. You can contact our customer service team at webshop@kongessloejd.com

 

Shortly after placing your order, you will receive a receipt by email where we confirm that we have received your order. Please note that this receipt is not an order confirmation and that the order is not binding upon us at that time. A binding agreement between you and Konges Sløjd has been entered into when we confirm by email that your order has been dispatched.

 

We reserve the right not to accept your order if, for example, we are unable to obtain authorization for payment, if shipping restrictions apply to a particular product, if the product ordered is out of stock or does not satisfy our quality control standards and is recalled. Konges Sløjd also reserves the right to refuse to process an order if there is suspicion of resale in a commercial context, or fraud regarding payment, identity or other.

 

2. Payment

 

Payment can be made by MasterCard, Visa, VisaDankort, MobilePay and other payment methods clearly stated on the website. When placing an order, the order total will be reserved in your account and the payment will only be charged on your account once your order has been shipped. No credit card fees are charged by us. Please note that it is not possible for us to charge a higher amount than that authorized by you.

 

We take all reasonable care to make our website secure. All credit card transactions on this Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Furthermore, we will take all reasonable care, in so far it is in our power to do so, to keep the details of your order and payment secure, but we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

 

3. Prices

 

All prices on our website are applicable retail prices for our products. The price of a product displayed at the time your order is accepted will be honored by Konges Sløjd, although Konges Sløjd reserves the right to make typographical errors, system errors or other causes of mispricing of a product.

 

Any customs and import duties that are charged when your order reaches its destination country must be paid by the recipient of the order. Konges Sløjd has no control over these charges and cannot predict what they may be. As customs and import regulations vary from country to country, we encourage you to contact your local customs office should you have any questions or need assistance. Konges Sløjd cannot offer assistance or help in relation to a customs bill you have received after your order has reached its destination country.

 

Defects and shortages from orders must be reported to Konges Sløjd via Claimlane, upon receipt and within a reasonable time.

 

4. Shipping and delivery

 

We strive to dispatch the same day if the order has been submitted before 3pm. We process your order as quickly as possible and typically ship within 1-2 business days. During sales periods, public holidays or other events, extended delivery times may occur.

 

When placing an order, you can only select the delivery methods available in the check-out flow and cannot change this after placing the order. If you wish to make changes to your chosen delivery method, you must contact our customer service team as soon as possible so they can cancel your order and you can place a new one yourself.

 

Delivery times and costs depend on the delivery service on the applicable domain.

You can find the specific shipping information and prices in the check-out flow or in our helpdesk.

 

All customers paying by credit card are subject to validation, and Konges Sløjd reserves the right to postpone the delivery of an order if we believe that additional security checks are necessary. Once your order has been shipped, we will send you an email with the tracking number of the parcel.

 

NOTE. If your order is delivered to a pick-up point, please remember to pick it up before it is returned. Costs associated with return shipping are paid by you and are not covered by Konges Sløjd.

 

5. Canceling an order before dispatch

 

If you wish to cancel your order, please contact our customer service team as soon as possible by email or by phone during our opening hours.

 

It is only possible to cancel your order if we have not started processing your order. We reserve the right to refuse to cancel the order if the order is in the process of being or has already been packed by our warehouse. If your refuse to receive the order by either refusing home delivery or failing to pick up the parcel at the pick-up point, you will be charged a free for the return costs.

 

6. Returns and withdrawal

 

Withdrawal

 

Under consumer law, you normally have a 14-day right of withdrawal. However, Konges Sløjd has voluntarily chosen to offer an extended right of withdrawal of 30 days instead.

 

The right of withdrawal expires 30 days after the day you receive your order. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.

 

The deadline means that you have 30 days from the day of receipt to notify us that you want to withdraw from your purchase. You can send an email to webshop@kongessloejd.com and use the form immediately below.

 

You cannot withdraw from the purchase by refusing to accept the order without notifying us at the same time.

 

You cannot withdraw from purchases where you have paid for a customization, such as name embroidery.

 

Standard withdrawal form

This form must be completed and sent to webshop@kongessloejd.com if the right of withdrawal applies.

 

At:

Textile Logistics A/S

Att: Konges Sløjd

Hi-Park 441c

7400 Herning                    

Denmark

webshop@kongessloejd.com  

 

I hereby inform you that I wish to exercise my right of withdrawal in relation to my purchase agreement for the following goods/services:

_______________________________________________________________

 

Order date: ________________  Delivery date: __________________

 

Consumer’s name: _______________________________________________

 

Consumer’s address:  _________________________________________

 

Consumer’s signature: _________________________________________    

 

Date: _________________

(only if the content of the form is communicated on paper)

 

Returns

 

If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.

 

You must pay for the postage and other costs associated with the return. Costs associated with return shipping are paid by you and are not covered by Konges Sløjd. When returning goods, you are responsible for ensuring that the item is properly packaged to prevent damage during transportation. You are liable for the goods from the time of delivery and you are responsible for the package arriving at our warehouse.

 

When sending your return parcel, we recommend that you add a tracking number so you can always follow the parcel. The return payment for the package will be refunded to you as soon as the package is received and processed by our warehouse. We reserve the right to withhold payment until the package is received. When returning one or more items, please make sure to get a receipt for the posting of the parcel when you hand over the parcel. This is your proof that the package has been returned to us and you should keep the posting receipt until you receive notice from Konges Sløjd that your returned parcel has been received and processed.

 

We only accept parcels sent directly to the above address, which is Konges Sløjd’s warehouse partner. We do not accept parcels sent to parcel shops, drop points or collection points and do not refund the costs associated with returning the parcel or any resending of the return parcel.

 

Send your return to us no later than 14 days after you have notified us that you wish to return the purchase.

Include clear information with the order number and full name that you used for the purchase.

 

Remember to pack your goods responsibly. If the goods are not received in their original condition and packaging, we may make a deduction from the refund corresponding to the decrease in value of the goods.

 

If returned products show signs of damage or use, other than what is required to establish the nature, characteristics and functioning of the product, you will be liable for any loss of value of such product. You may thus lose the right in full or in part to have the purchase price refunded. If the original packaging is missing, the value of the goods may be impaired. The item must be in its original packaging. The item must not have signs of wear, stains, damage, or smells of external odors. Clothing must have tags. Items in boxes must be wrapped and labels must not be placed directly on the box.

Konges Sløjd will refund the amount to the same payment method you used for the purchase, and we are not able to refund to another payment account or issue gift cards as an alternative refund solution.

 

We will refund the purchase price together with the original freight costs (however, not any additional costs incurred as a consequence of you opting for a type of delivery other than the least expensive type of standard delivery) less any loss of value.

 

Return of free add-on products

 

In some cases, Konges Sløjd runs campaigns where it is possible to receive a free additional product if, for example, you purchase a certain main product, if you purchase a certain amount or as a result of the campaign terms and conditions in general. In this regard, please note that if you regret the purchase of the main product, you must also return the free additional product together with the main product. If the additional product is not returned together with the main product or at our request within the set reasonable time limit, Konges Sløjd will invoice you for the value of the additional product. This will be done by Konges Sløjd deducting the value of the additional product from the return amount that you are entitled to receive for the return of the main product as specified in these Terms and Conditions.

 

7. Exchanges

 

If you wish to exchange an item for a different size, color or style, please do so by placing a new order on our Webshop. Please return the item you do not wish to keep to our warehouse. See how to return an item in the above section regarding right of withdrawal and returns.

 

8. Defects

 

When you shop at Konges Sløjd, the applicable warranty rules for product purchases are in accordance with current consumer legislation. This means that you have a warranty period of 24 months when you have a valid order number and can show proof of purchase in our Webshop.

 

For complaints about goods purchase in our Webshop, please create a claim via Claimlane.

For complaints about goods purchase from one of our retailers, please contact your retailer. Konges Sløjd is unable to help you without a valid order number from our Webshop.

 

If your complaint is justified, this means that you can either get the product repaired, exchanged, a refund or a price reduction, depending on the specific situation.

 

You must complain within a reasonable time after you have discovered the defect. If you complain within six months of discovering the fault, the complaint will always be timely.

 

If you are entitled to a refund, this will take place within 14 days after we have approved the complaint.

 

9. Our liability and content protection

 

We warrant to you that any product purchased from us through our website is of satisfactory quality and reasonably fit for the purpose for which products of the kind are commonly supplied. Every care has been taken in the preparation of the content of this Website to ensure that the items and terms are described accurately. There may, however, from time to time be technical inaccuracies and/or typographical errors. There may be slight variations from time to time in style or color reproduction or in text descriptions. As the actual colors you will see will depend on your monitor, we are unable to promise or guarantee that your monitor's display of any color will actually reflect the color of the product delivered to you. Minor color deviations are therefore not considered a defect within the meaning of the Danish Sale of Goods Act. To the extent permitted by law, we are not liable for any claims either direct or in terms of consequential loss relating to the accuracy of the information contained in any of the sections of this Website, whether this arises from breach of duty, breach of contract, negligence, or any other way.

 

We are not liable for use of the products if you use them for purposes other than those for which they are intended or for indirect losses and our liability is in any event strictly limited to the purchase price of the product you have purchased.

 

Konges Sløjd strives to provide accurate and up-to-date content on this webshop. Unfortunately, there may occasionally be price changes, out-of-stock items and other unintentional errors on our webshop. Konges Sløjd can only be held responsible if it follows from Danish law.

 

10. Personal data policy

 

The following customer information is requested by Konges Sløjd when you shop on our website:

Name, address, phone number and e-mail address. We register and pass on the personal data that is necessary in order to deliver the product to you.

 

You can read more about our privacy policy here.

 

You have the right to know what data we process about you. If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. For example, if your data is no longer necessary in relation to the purpose for which we needed it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can contact us at webshop@kongessloejd.com.

 

11. Right of appeal

 

If you as a consumer want to complain about your purchase, please contact us by email: webshop@kongessloejd.com. If we do not succeed in finding a solution, you can send a complaint to:

 

Nævnenes Hus                  

Mæglingsteamet for Forbrugerklager

Toldboden 2

8800 Viborg

www.naevneneshus.dk

 

Please note that in order to make a complaint, the product or service you want to complain about must have cost a minimum of 1,110kr. and a maximum of 100.000 kr. However, for complaints about clothing and shoes, the price must have been at least 720kr. There is a fee to have the complaint processed.

 

If you live in an EU country other than Denmark, you can complain to the European Commission’s online complaint portal here: http://ec.europa.eu/odr.

 

12. Trademark and copyright

 

All product designs, product names and content of the Site are protected by international copyright and trademark laws. You may not use any product designs, product names or trademarks presented on this site without prior written consent from Konges Sløjd A/S.

 

13. Choice of law and jurisdiction

 

These Terms and Conditions are governed by Danish law and Danish courts, unless otherwise required by Regulation (EC) 593/2008 of June 17^th, 2008, on the law applicable to contractual obligations (Rome I Regulation). This choice of law and jurisdiction does not affect consumer protection under the applicable law of your country of residence.