Refund policy

You may exercise your right of withdrawal without stating any specific reason.

The period during which you may exercise your right of withdrawal starts on the day you receive the product. If the 30-day period expires on a holiday, Saturday, 24 December (Christmas Eve) or 31 December (New Year’s Eve), the period is extended to expire on the following weekday. The time limit has been observed if you send your notification on the exercise of your right of withdrawal before expiry of the time limit.

If you exercise your right of withdrawal, you must subsequently return the product to us.

The product must be returned to the following address:

Att: Konges Sløjd
Textile Logistics Denmark Aps
Hi-Park 441c 
7400 Herning
Denmark

The right of withdrawal cannot be exercised by simply refusing receipt of the product, by failing to collect the product from the carrier or by handing in the product to our distributors.

Documentation may be requested proving that the product was sent prior to expiry of the 30 days’ time limit. If the product is to be sent, it must be packaged in a responsible manner. You have the risk of the product during transportation and are responsible for ensuring that the package/product arrives undamaged. Consequently, you should save postal receipts and any “track and trace” number. Furthermore, we encourage you to enclose a copy of the order confirmation or other documentation of your purchase and to return the product in its original packaging.

Products must be returned in a good and undamaged condition and should be returned in its original packaging. If returned products show signs of damage or use, other than what is required to establish the nature, characteristics and functioning of the product, you will be liable for any loss of value of such product. You may thus lose the right in full or in part to have the purchase price refunded. We will estimate the value on the basis of a specific assessment of the returned product. As soon as we have received and accepted the returned items, the refund will be issued. Please be aware that the refund will be credited to the credit card originally used for purchase of the items, minus taxes or import duties, if any. We will refund the purchase price together with the original freight costs (however, not any additional costs incurred as a consequence of you opting for a type of delivery other than the least expensive type of standard delivery) less any loss of value.

The return shipping cost must be paid by you and is not covered by Konges Sløjd. Please be aware that Konges Sløjd does not exchange items. If you wish to change your purchase to a different size, color or style, you need to follow the return guidelines in this section 6, and then place a new order on our web shop.

Note that, If you refuse to receive your parcel after it has been dispatched, and thus return the parcel, the cost of return shipment as well customs handling fees will be deducted from your refund.

The actual costs cannot be calculated until the package has been returned to Konges Sløjd’s warehouse